New director brings passion for customer service

The Anglican
 on March 1, 2019

Lilian Qian brings more than 20 years of experience in both the private and public sectors, and a passion for customer service, to her new role as the diocese’s treasurer and director of Finance.

In her previous position at Toronto Pearson International Airport, Ms. Qian provided financial expertise that helped the airport focus on customer satisfaction, cost-efficiencies and continuous improvement.

“I want to act as a financial partner with the parishes, to help them look at their financial status and achieve long-term financial stability,” says Ms. Qian, who began at the diocese in November. “I also want to make sure the diocese manages its assets properly so that we can grow and thrive in the long term.”

Ms. Qian is also keen to help the diocese make full use of technological change and innovation. “As a Church, we have an opportunity to embrace change and make sure we’re well positioned to continue our mission.”

Ms. Qian oversees the diocese’s finances and investments. She is a member of the Parish Finance Advisory Committee, the Investment Committee and the Anglican Diocese of Toronto Foundation.

She also heads the diocese’s six-person Finance department, which provides a number of financial services, including payroll and billing, accounting, charitable receipting, parish account balances and IT support for the Diocesan Centre.

Ms. Qian says she was attracted to the position because of its ability to help people and parishes. “I think it will enable me to have an impact on people’s lives. If I can support people to accomplish their goals, that gives me a great sense of satisfaction,” she says.


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